Safe Online Shopping:

Whether accessed through a computer, digital TV or mobile phone, the internet offers convenience, choice, competitive prices and access to a wealth of information. By following a few simple tips, it is possible to shop perfectly safely online.

Shopping Hints & Tips:

Payment: If your credit or debit card is used fraudulently in the EU, the card company must refund you. Websites: Use shops you know or which are recommended. Get the suppliers phone number and postal address. Records: Keep a copy of what you've ordered, plus the suppliers confirmation message. Quality: Your high street consumer rights apply online. Cooling off: In many cases in the EU the law lets you change your mind and get a refund within 7 working days of delivery.

Your High Street rights apply:

Your high street rights apply equally when buying over the internet as when shopping on the high street. Remember, goods must be of satisfactory quality and adverts and descriptions must not be misleading. The Advertising Standards Authority and the Office of Fair Trading websites have further information.

Online protection:

Don't forget, you must be given key details before you buy such as the suppliers postal address. Also, items must be delivered within 30 days unless otherwise agreed. The DTI website contains more details.

Technology helps:

Look for a closed padlock sign at the bottom of the screen. It shows that your details are protected when being sent.

Safe payment:

If you use your credit card to buy online and the goods fail to arrive or are faulty, the card company should refund you for any single item costing over £100. For further information visit the Association for Payment Clearing Services or the Office of Fair Trading websites.

Data protection and unwanted e-mail:

Remember, if you do not want your personal details to be used for direct marketing, you have the right to object. Your internet service provider or the Direct Marketing Association's e-mail preference service may be able to help. The Information Commissioner's website also has further information.